FAQ's

What is an Online Mobile Phone Top Up Voucher?
Mobile Phone top up vouchers purchased off Top Ups Direct are exactly the same vouchers you would purchase in more traditional ways from stores or direct from network providers. The only difference being we deliver your voucher code electronically, direct to the phone that requires a top up.

Why should I buy from Top Ups Direct?
Top Ups Direct provides a unique service offering a wide range of Mobile Phone Top Up Vouchers. We are a one-stop shop for all network top up vouchers. One advantage is that different family members may be with different networks and we can provide for all, without the need to leave home. In an emergency, a top up can be directed to the phone that requires a top up.

Another advantage Top Ups Direct has over other top up providers is the fact it offers a more plentiful range of networks to choose from, a staggering 19 to be precise. This includes all major UK networks, so whatever network you are on we will be able to cater for you. The process of obtaining top up credit is extremely fast, minutes in fact, so if you are already surfing the net, you can top up at the same time.

How secure is it to pay with my debit / credit card?
Top Ups Direct takes security extremely seriously, including protection of your personal contact details. We perform various security / verification checks before processing orders. However, once you become a validated account holder, orders you place will be processed seamlessly. When paying through PayPal, our trusted payment provider, additional security checks will be performed. PayPal, the globally trusted payment processor offers secure payment processing and they are third party, meaning we never see your card details.

What network top up vouchers do you supply?
We supply more network top up vouchers than any other mobile top up provider. We provide for a staggering 19 network suppliers. These are Orange, Vodafone, 02, T-mobile, 3-mobile, Virgin, Tesco, Mobile world, Fresh Mobile, Talk talk mobile, M&S mobile, ASDA, BT, Nomi-mobile, Lebara mobile, IDT mobile, LycaMobile, Talk mobile and UK01. The value of the vouchers range from £5 to £50, providing an enormous selection of top up options.

How long does it take?
The service we provide is fast and efficient providing you with an almost instant top up. Once you have selected the network and the voucher amount you require, you fill in a short form with your details, this takes minutes. Once you have completed the payment stage, you will receive your voucher code number by SMS. From there you simply ring your network top up line to complete the top up. It really is that quick and easy.

Why do I have to pay extra?
We add a small charge to your purchase. This is to cover our processing and administration cost involved in generating your order. The extra cost is dependent on the value of the voucher, these range from £2 to £4.50, it is more cost effective to buy a voucher of a higher value. Most networks offer special deals the more you top up.

What is SMS?
SMS stands for short message service. SMS is also often referred to as texting, sending text messages or text messaging. The service allows for short text messages to be sent from one cell phone to another cell phone or from the Web to another cell phone.

What happens if my SMS text does not arrive?
This is extremely unlikely as delivery confirmation forms part of the order process; however, in this unlikely event contact our help desk. Preference is given to email support so please give as much information about the situation as possible. We will ask for your PayPal reference and receipt number.

What is the Faster Payment Service (FPS)?
FPS is a new UK clearing system that is available between member banks and covers the following types of payment; immediate payments, forward dated payments, standing orders. Payments will, in normal circumstances, reach the beneficiary's account and be available for drawing within 2 hours.

The system will be available 24 hours a day, 365 days a year to make payments. Standing orders will only be made on working days.

What is PayPal?
PayPal enables any business or consumer with an email address to securely, conveniently and cost-effectively send and receive payments online.

With PayPal, you can shop online securely and conveniently using your debit or credit card, bank account or PayPal balance without sharing your financial details with the seller.